Client Testimonials

Angela was amazing throughout the process of selling our home. She kept us informed the whole time. She was very positive even though we were selling a house in a down market and that gave us great confidence she could get us sold. If we need to sell again we would have no hesitation in using her professional service again.

I cannot express enough how grateful I am to Tracie and the team for their incredible support during my home-buying journey. As a single mother, finding the right home for my child and me was more than just a transaction—it was about finding a safe, nurturing space for our future. From the start, Tracie understood that completely. Her professionalism was outstanding, but it was her empathy and genuine care that really made the difference. Thanks to Tracie, Amy, Andy and the team at Universal, I now have a home where I feel confident my child will thrive. I highly recommend Tracie and the team to anyone looking for more than just a transaction, but a genuine partner in buying or selling your home.

Universal had initially managed our rental property in Hobsonville before selling it on our behalf. Service was flawless throughout and they were always easy to deal with. We had already moved overseas so we needed somebody who we could trust to run the sales process with minimal input from ourselves. Tracie & Celeste were always quick to respond and provided regular updates. They achieved a fair price for the property in a challenging market and we would happily go to them again in the future.

As a group of friends buying together, we had some very complex needs and required a large unique property. Miranda quickly caught the vision of what we were looking for and began to proactively hunt for our perfect home – and together we found it! It was a huge load off our minds to have Miranda in our corner taking care of all the communications with agents and guiding us throughout the process. Miranda was always professional, contactable, kept us updated and made us feel 100% supported every step of the way. We cannot recommend Miranda highly enough.

Buying my first home has been quite the emotional rollercoaster, but Miranda’s help and support along the way has been amazing. Miranda has such a vibrant personality - always greeting us with her warm and friendly smile. Her positivity, flexibility with time and excellent communication skills make Miranda genuinely awesome to work with and I am so grateful to have had her walking next to me on this journey.

Up against stiff, local competition in a very difficult market, you put together a fantastic marketing and advertising package, including pamphlet drops around the area, viewing on all the major online real estate sites, an online video, 360 degree viewing photos and going to auction, working closely with potential buyers, resulting in selling our property within 24 days of going live! You worked extremely hard, presenting three open homes a week and using your bubbly personality, inner belief and confidence that our home would sell if we stuck to the plan and it did! Miranda, you are a great real estate salesperson and we would recommend you to anyone looking at selling their home in the West Auckland Area.

We cannot thank our Miranda enough for her incredible support and dedication in helping us find our new home. Her motivation, extensive knowledge, and genuine care for our needs turned a stressful process into a positive experience. She took the time to understand our unique situation and preferences, guiding us every step of the way with patience and expertise. Thanks to her hard work, we now have a beautiful new home! We highly recommend her services to anyone in need of a trustworthy and compassionate real estate professional.

It was a big pleasure to have had a wonderful Real Estate Salesperson give his full time and expertise in not only listing but also selling our house. He showed plenty of knowledge and understanding of what he was doing. His explanations and details were well understood. I would highly recommend Glyn Taylor of Universal Realty. His work effort and knowledge is first class.

The Universal Realty team are awesome. From the get go they acted swiftly and showed great communication, passion for what they do and are very knowledgeable. Everything was easy when it came to listing our property with them. Glyn has sold a few of my families properties over the years and we wouldn't have listed with anyone else. Glyn always goes the extra mile, is a very hard worker and you know he'll go above and beyond to get a good result for both seller and purchaser. Thanks so much team!

I regard Angela as a trusted Real Estate Agent. Angela was caring and understanding and her professionalism shone through helping us navigate the process of putting a much loved family home on the market. Angela worked patiently and closely with my Father explaining the sale’s process and emphasising her aim to achieve the best outcome for him. Following the successful sale of his home, Angela continued to keep the family informed of the stage’s leading to settlement. Angela showed sensitivity regarding the emotions involved in selling and vacating a much loved family home which was greatly appreciated. I am therefore very happy to recommend Angela to anyone selling or buying a property.

Angela knows her stuff and was extremely knowledgeable and helpful throughout the whole process. We would recommend her to anyone we know who is selling their property.

Angela is very knowledgeable about West Auckland, she is very professional and her communication is top notch. Being a flight attendant, our communication has to be of a high level and I found that Angela was very friendly and her communication was of a high standard. I used to train people in communications and customer service and I found her skills in all were without a doubt, that of a professional. Since I’m from the City and never lived out West, Angela was able to tell me about the area and what was around and also gave me ideas on the house if I wanted to change things. Her knowledge is incredible as she has lived out West all her life. Angela has now become a very good friend and I would recommend her to anyone that wants to sell their house,

You completely exceeded all our expectations, We appreciated the fact that you made a big effort to secure an excellent deal on our behalf. We could not have asked for a better real estate agent. Thank you so much. We are eternally grateful.

My family and I were made category 3 during the cyclone which was emotional and challenging for us all. Glyn and the team were very sensitive to this and went above and beyond to help us find a home that we would feel proud, comfortable and safe to live in again. During this search Glyn showed exceptional personable communication skills and we quickly built a strong relationship. His genuine passion for helping people find their dream homes is evident in every interaction. Glyn is a person of integrity and honesty, he is dependable, trustworthy, and consistently acts in the best interest of his clients. I would, without hesitation, recommend Glyn and the Universal Team to help anyone buy or sell their house.

Thank you so much Team Universal for the sale of our property in Muriwai. After a negative time with zero results from a well known nationwide agency, you guys picked us up and absolutely smashed it. The quality of the campaign, the pictures, the 3D walk through and those extra miles you took with us, in dressing our property and the positivity you brought to the party were exceptional. We were over the moon with the sale price and the swiftness of how long it took to sell! True real estate ninjas. We cannot recommend you guys enough, honestly, you brought the personal touches we could never have imagined. Thank you so much, we could not be happier :)

Angela was recommended to us as a buyer’s agent and right from the start we were impressed with her proactive and efficient approach, friendliness and excellent local knowledge of our search area (Kumeu, Huapai, Helensville and Kaukapakapa). Throughout our search she worked hard for us, drawing up lists of properties that met our brief and budget, providing comprehensive information and promptly arranging viewings. Her communication skills are outstanding. Always punctual, Angela arrived at all our appointments and viewings on, or ahead of, time and at all times she kept within our brief and budget. She was an excellent sounding board and gave balanced, well-informed advice when we discussed the pros and cons of locations and properties. We wholeheartedly recommend Angela to anyone wanting to buy or sell a house.

Angela is someone you want to have on your team. She is hard working and makes sure you understand the process, she delivers fast results.

We met Angela from an open home and offered her service to help us find the property that we like on a restricted timeframe and budget. She is very accommodating, friendly and patiently answered our questions as a first home buyer.

Michael went the extra mile to get the property sold in a hurry. He was always available to troubleshoot and happy to put in extra effort.

Gaye was such an exceptional agent, the best there is. She worked hard to get us an outstanding result, always going out of her way to deliver the best customer service one could ever have. She is truly a star.

Glyn was recommended to us by a friend. He has been totally professional and honest with us from the beginning. Every time he needed to speak with us he approached us personally and spent time explaining everything clearly and succinctly.

Andy Roche has been an incredible agent during the sale of our property. This was our first time selling so we didn't fully know what we were in for however he was very informative, helpful, supportive and reliable every step of the way. Wonderful communication and we were blown away by the service and outcome we received. Thank you so much Andy, we couldn't have done it without you

Thank you so much Tracie & Amy, you went above and beyond and your advice and support with council CCC issues got us $60,000 extra! Not just Real Estate agents, that's for sure! You are experts in what you do! Thanks so much.

You always had our best interest at heart. We have so enjoyed the professional way in which you both dealt with everyone and us. We are so happy with you both and Universal Realty!

Wow! Thank you for all your hard work, Amy & Tracie! We were thrilled to sell under the hammer on the day! The communication and service was so appreciated. You made the whole process a breeze and we were so grateful. Thank you!

You both worked so hard to sell our house. We have so enjoyed the professional way in which you both dealt with everyone and us. We are so happy with you both and Universal Realty!

Open Homes were well organised. We would warmly recommend you to use Universal Realty and Tracie Mattar. When the going gets tough, the tough get going... and get the job done! Thank you so much!

Raj is the ultimate professional who is dedicated to his work. Always willing to assist with a balanced approach between expectations from Landlords and Tenants.

Raj has been such a great guy to deal with, always efficient in communication and problem solving, taking extra miles to help me with even the small things. I'm so pleased with his services. Many thanks

As this was my first house sale and I have been here 44 years in December I was overwhelmed. Gaye was so helpful and reassuring. Without her input and that of the Auctioneer I would most likely have not sold. My thanks to both of them for superb and reassuring service. As we are moving into our retirement home in the far North I hope this is my first and last sale.

Gaye was such an exceptional agent, the best there is. She worked hard to get us an outstanding feedback, always going out of her way to deliver the best customer service one could ever have. She is truly a star, a God-send for us.

When we decided to put our house on the market we wanted someone we could trust, someone that understood what we were trying to achieve in a market that was a bit crazy, we had a few Real Estate agents through, but we weren't happy, Gaye sold our last property so not knowing whether she sold in our area, I gave her a call, and once again nothing is a problem Gaye was confident, got all the paperwork done effortlessly and we were on the market and this time sold within 4 days! What a whirlwind, but Gaye was there all the way through. Unfortunately, Gaye got Covid at handover but that didn't hold her back she drove everything from her phone. I highly recommend Gaye and rate her 10 out of 10.

Andy was extremely professional and efficient. Great communication and not at all pushy.

Gaye was very helpful and amazing to work with.

I was very impressed with Michael & Andy's communication. Their marketing made the property stand out and they were really helpful in getting the property staged and prepared for the market. The whole process was easy and there was no pressure from them. I was very happy with the result.

I was very impressed with Michael & Andy's communication. Their marketing made the property stand out and they were really helpful in getting the property staged and prepared for the market. The whole process was easy and there was no pressure from them. I was very happy with the result.

He was beyond friendly and helpful

Andy displayed a high level of professionalism and confidence throughout our marketing campaign. We never doubted that he could sell our property, despite a change in the market. He is an asset to the Universal Realty team, and I would not hesitate to recommend him to others.

Michael's 'can do' attitude, his high level of professionalism, and his superior negotiating skills throughout our marketing campaign were impressive. He inspired us to remain positive, despite a change in the market. He is in a class of his own, a cut above the rest, and represents the Universal brand in a remarkable way. He is an asset to the Real Estate business!

Michael continues to engage with many platforms in order to reach the right market and people to purchase our property. Thank you for your assistance in making the sale of our property smooth and seamless.

I’d highly recommend Gaye when the time comes to buying property. She’s quick to respond and no question or request is ever too much.

Gaye Fearon is open, friendly, honest, skilled and professional in her management of our sale. We would highly recommend her and use her services again in the future.

If ever we have to sell a house in Auckland again Michael will be the first person that I would call. He makes selling a house seem like its a pleasure.

I would highly recommend Universal Realty in any real estate transaction. They provided an outstanding experience for us. The feedback, advice, results and effort was exceptional.

Gaye has been wonderful and really understood what our needs and requirements were for the selling of our home. She was very honest and communicated with us regularly on every step of selling our home.

Gaye is friendly, professional and kind. In an industry where some agents come across as pushy and guarded, Gaye stands out as someone who is happy to get involved with finding the right home for you - not just making the sale. She was always available for updates and explanations and genuinely cares about her customers. Even during the pre-settlement inspection she was busy brainstorming ideas with us on renovations! I would happily recommend Gaye to anyone looking to buy or sell- her wealth of experience, empathy and optimism made the whole process a pleasure.

Michael Thompson had been a huge asset to the sale of our property. Incredible support, service and communication throughout. This was our first time selling so we had no idea what to expect however he made it a hugely positive, easy, enjoyable and successful process. We couldn't have chosen anyone better and thank you for your endless hard work Michael.

Andy Roche has been an incredible agent during the sale of our property. This was our first time selling so we didn't fully know what we were in for however he was very informative, helpful, supportive and reliable every step of the way. Wonderful communication and we were blown away by the service and outcome we received. Thank you so much Andy, we couldn't have done it without you.

We've known Gaye a while back. When we decided to sell the house we sought her for she is a very nice lady and respectful. She has exceeded our expectation, she is very helpful, reliable and we would definitely recommend her to others.

Andy has a lovely demeanor which is very calming and reassuring. As much as one knows it is the right thing to do, selling your family home after many years can be very stressful and he was always so patient with my many queries etc. He is very knowledgeable and kept us informed along every step of the way.

Michael always has great high energy with a genuine enthusiasm that is wonderfully inspiring. We really appreciated his 'down-to-earth' ways and willingness to go the extra mile during the whole process. Plus his recommendations in terms of how best to prepare our property were spot on! We are SO happy with the result of our sale and, without a doubt, both he and Andy make an incredible winning team!

Gaye was very helpful and very accommodating. Made it so easy.

Gaye was really helpful and went out of her way to secure buyers for us.

Glyn always goes above and beyond, what you might expect from an agent. He is just so great to deal with. This is the second property he has sold for me. He is not just an agent, he is now a trusted friend

Glyn has been conscientious, communicated well, and nothing has been too much trouble for him

Friendly honest and helpful every step of the way.

Gaye was so friendly and helpful. No question was unanswered and she explained them clearly. I always had feedback giving me a good insight into how the open homes and viewings went. Even when we went into lockdown level 3 at 9pm the previous night to my auction, Gaye calmed me and reassured me it will all go well. A great price was achieved and I am chuffed. I would highly recommend Gaye as an A+++ agent!

The way Gaye included us and kept us informed all of the way through the process was brilliant. We had never sold a property before. Because of this, Gaye explained how everything worked and involved us with everything that was going on. Going into lockdown the day before we were due to have an auction was incredibly stressful. Gaye, at very short notice, arranged the online auction, which went extremely well.

Mike was wonderfully attentive and reassuring. He made sure to explain every step of the way, made life so easy for us and nothing was ever too much trouble.

Gaye built a relationship over 8 years. She never sold us the home we lived in but still she was friendly and always up for a chat when we saw her in the neighbourhood. She got results we wanted and she did an amazing job.

Andy has been a pleasure to deal with, so kind and caring and you can tell he is working hard and doing his best for us.

He is super friendly and has high energy and just so eager to help and get the best outcome.

Michael complimented Andy in such a dynamic way. His enthusiasm and can do attitude shone through and made us feel we could achieve what we had set out to do. His advice was great and his energy to do his very best for us always seemed paramount as it was with Andy.

Andy not only provided an excellent service, he is also very genuine and down to earth, he showed understanding and interest to our situation without being pushy or too overbearing. His quiet but professional approach coupled with his advice and can do attitude just made us feel confident in our endeavour and that he really wanted to get the best for us. We felt well looked after and are very happy with the results he achieved for us.

Gaye was friendly, professional and kept us well informed throughout the whole process which was a relief given that we were quite anxious first time buyers. She made everything a breeze. Absolutely lovely lady.

Michael is upfront, honest, genuine and positive. He acted fast and with very high level of professionalism.

Andy was pragmatic, honest and genuine. He provided good advice, and was always in touch about all the critical stuff we wanted to keep looped in on.

He's energetic, responsive, knows what to say without being overly pushy, and complements Andy perfectly.

Great communication and eager to help in every way

Hes extremely responsive, calm, helpful, and does a great job for the seller.

Andy has a very calming personality in a very stressful time.

Service was professional, communication clear and we believe the team worked hard for us.

We really felt like Andy worked for us, he was always available to speak with and gives us feedback in a timely and professional manner. He always presents himself professionally and gives an aura of being approachable and honest.

Approachable, responsive and helpful. Top agent.

Andy was very methodical and has an impressive style of working. We were very impressed by his professionalism throughout the journey. We felt he really listened to us and that resulted in a great outcome for us.